Our Services

Integrated patient services with treatment in the Kingdom of Saudi Arabia to review medical report details including redaiolgy report, laboratory report, medication list and link them directly to the medical subspecialty administratively and logistically between Jordan and Saudi Arabia.

Receiving the patient's complaint or report around the clock

Administrative and Logistical Support (Airport Reception and Hospitality, Airline Ticket Reservations, Hotel Reservations)

Patient Follow-up

A fast track for the treatment of Saudi patients in Jordan in various governorates

Booking the required speciality in Jordan hospitals

Full 1

Patient treatment pathway from Saudi Arabia to Jordan

1. Receiving patient complaints or reports 24/7 via WhatsApp.

2. Guiding patients for treatment in Saudi Arabia.

3. Following up with patients in Saudi Arabia to ensure they are booked into the desired specialty.

4. Referring patients to the Patient Experience Office within the healthcare facility when services are delayed or unavailable (patients in northern Saudi Arabia).

Full 2

Effective communication with patients and sitters and providing the logistic support

1. Introducing the care plan upon admission to a hospital in Jordan.
2. Clarifying medical policies and procedures directly related to the diagnosis (length of stay, recovery period, and post discharge follow up).
3. Dealing with patient and sitter inquiries to ensure a positive patient experience and high satisfaction levels.

Talk with a Patient Services Expert

Need immediate assistance? Our healthcare professionals are available 24/7 to help you with any medical concerns.